Terms and conditions — Wijs / Ribba B.V. Last updated: 30 September 2026 These are the agreements for Wijs: what you can expect from us, how you authorise tasks, and the rights you retain. 1. Provider and scope Wijs is provided by Ribba B.V., Maashaven Zuidzijde 2, 3081 AE Rotterdam, the Netherlands, Chamber of Commerce number 99098199. Contact us at team@wijs.ai. ‘We’ means Ribba B.V.; ‘you’ means the individual consumer using Wijs. These terms are intended for consumers in the Netherlands and apply when we enter into an agreement with you for Wijs and make them available beforehand. Registering for access is free, does not guarantee access by a particular date and does not create a paid subscription. You can withdraw your registration at any time through team@wijs.ai. Merely visiting the website does not create an agreement for use of the app. You can download and retain these terms. Specific arrangements in an offer or invitation prevail where clearly agreed with you. Mandatory consumer rights always apply. 2. What Wijs does Wijs is a personal AI assistant. Depending on the features available, it can compare information, make plans, retain context and work on tasks through a cloud browser. The browser runs on a cloud computer, not your phone. You are communicating with AI; answers are not routinely checked by an employee. Available features and limitations are described in the offer or app. Not every named website or action can be supported. Purchases, payments, bookings, cancellations and other legally binding actions require the authorisation described in section 3. We perform agreed services with due care. AI can produce incorrect, outdated or incomplete information. Check information before making important decisions. Wijs is not an emergency service and does not replace a doctor, lawyer or qualified financial adviser. This does not limit our responsibility for our own obligations. 3. Your instructions and authorisation Your instruction determines what Wijs may do for you. State your objective and relevant limits, such as budget, timeframe and preferences, as clearly as possible. Authorisation covers only reasonably necessary steps within that instruction; these terms do not give us a general power of attorney over your accounts, money or contracts. When you use an available transaction feature, we may only execute a purchase, payment, cancellation, booking or other legally binding message with sufficiently specific authorisation for that action, or within an expressly configured prior instruction with clear limits. For example, ‘find the best price’ does not mean ‘buy the product’. Where consequences or limits are unclear, clarification or confirmation must first be requested. A recurring task must specify what is permitted, how often, until when and within what budget. You can stop future execution. An action already completed or pending with another provider may not be reversible; we will explain this where relevant. Use only accounts and data you are authorised to use. Do not put passwords, payment card security codes or identity documents in chat. Special categories of personal data may only be processed through a feature designed for that purpose where the applicable legal conditions are met. A safeguard or warning does not remove our own duty of care. 4. Access and responsible use Wijs is for people aged 18 and over. Provide accurate information needed for access and keep any access credentials confidential. Report suspected misuse promptly to team@wijs.ai. You are not automatically liable for every unauthorised use; the applicable legal rules determine responsibility. Do not use Wijs for fraud, threats, discrimination, unlawful access, spreading malware or other unlawful activities. Do not infringe other people’s rights or deliberately disrupt the operation or security of the service. Report vulnerabilities to us and do not access other people’s data. You need a suitable device and internet connection. Charges from your own internet or mobile provider are your responsibility. We explain essential technical requirements and limitations before entering into an agreement. 5. Third-party websites and providers Wijs is independent and is not automatically affiliated with companies whose names or logos appear. A displayed price, availability or offer may change. Where possible, we identify the source and time of observation. If an authorised feature facilitates an agreement with a retailer or other provider, that agreement is between you and that provider. Its pricing, delivery, return rules and legal duties govern that transaction. We remain responsible for our own service and any errors in it; this clause does not transfer that responsibility to you or the other provider. We cannot guarantee that an external website will always be accessible or permit automation. If execution fails, we explain this and what has been completed. A block does not authorise infringement of access controls or other people’s rights. 6. Prices, payments and subscriptions Visiting the website and registering for access are free and do not activate a subscription. A free service or trial will not become paid without your express agreement. Before ordering a paid service, you will receive the total price in euros including VAT, additional charges, duration, billing arrangements and cancellation options. A paid subscription can start only with clear confirmation of a payment obligation. You will receive the agreement and applicable terms in a form you can retain. Third-party purchases are separate from any Wijs subscription and must fall within your authorisation. We do not charge extra fees that we have not clearly agreed in advance. You may cancel through team@wijs.ai and, where available, your account. For a subscription purchased through Apple or Google, we also explain how to stop renewal there. Statutory cancellation rights remain intact. An indefinite subscription or one following automatic renewal can generally be cancelled with no more than one month’s notice. A trial or fixed term will not silently become a renewed fixed annual commitment. 7. Cooling-off period and refunds For a distance consumer contract subject to the statutory right of withdrawal, you can withdraw without giving a reason within 14 days of concluding the contract. This right can also apply to certain digital services for which you provide personal data. Any statutory extension remains available if required information was not provided in time. You may withdraw by sending a clear statement to team@wijs.ai or by post. No reason is required and using our example form is optional. Sending it before the deadline is sufficient. We acknowledge receipt and make refunds due within 14 days of your withdrawal using the same payment method, unless you expressly agree otherwise, at no additional cost. If you want a paid service to start during the cooling-off period, we separately request your express instruction. On withdrawal, you pay a proportionate amount for services actually supplied only if all statutory conditions and information duties have been met. For an ongoing digital service, simply logging in or opening the app does not remove your withdrawal right. An exception for a fully performed service or for digital content not supplied on a tangible medium applies only when all specific legal requirements have been satisfied, including the required prior agreement, acknowledgement and confirmation. We do not hide such a waiver in these terms. Purchases from other providers remain subject to the applicable statutory withdrawal rules and exceptions for those purchases. 8. Example withdrawal form To: Ribba B.V., Maashaven Zuidzijde 2, 3081 AE Rotterdam, the Netherlands — team@wijs.ai. I/We hereby give notice that I/we withdraw from my/our contract for the following service: [description]. Contract concluded on: [date]. Consumer name(s): [name]. Consumer address(es): [address]. Date: [date]. Consumer signature(s): [only for a paper form]. Complete the applicable details. You may send this by email; a copy of an identity document is not routinely required. 9. Quality, updates and changes The service must conform to the agreement and to what you may legally expect. We provide updates, including security updates, required by law and the agreement. These rights also apply to a trial version; specific deviations must be clearly explained before the agreement and separately accepted where required. If the service is defective, you may ask us to remedy it. Subject to the legal conditions, you may be entitled to a price reduction, termination or damages. Report a problem to team@wijs.ai with a description; sensitive information is not required to open a complaint. We may make necessary adjustments for security, legal changes or technical compatibility. Other changes to an ongoing digital service require a valid contractual reason, no extra cost and clear information. If a change negatively affects access or use more than slightly, you receive advance notice on a durable medium and the statutory right to terminate free of charge, generally within 30 days of the notice or change, whichever is later, unless the statutory exception allowing continued unmodified use applies. A price change for a future period will be explained in advance. We do not unilaterally change the agreed price without a valid agreement or legal ground. Where required, you may cancel without charge before the change takes effect. 10. Your content and privacy You retain the rights you have in your messages, files and other content. You grant us only the permission needed to perform, secure and support your task and the agreed service. This does not give us a general right to use private content for advertising or to train general-purpose AI models. To the extent we have rights in output generated specifically for you, you may use that output for your own lawful purposes. AI output is not necessarily unique or protected by copyright and may affect third-party rights. Our software, Wijs brand and designs remain ours or our licensors’; statutory intellectual property exceptions remain applicable. Our privacy policy explains the personal data we process. These terms do not replace any separately required privacy consent. You may always send data-related requests to team@wijs.ai. Read the privacy policy: https://wijs.ai/en-nl/privacy-policy 11. Ending or restricting access You can stop using a free service and request account deletion through team@wijs.ai or an available app feature. Stopping Wijs does not automatically cancel a contract with another provider. We may temporarily restrict necessary features for a concrete security threat, serious misuse or legal obligation. We act proportionately and explain the reason and how access can be restored, unless doing so is legally prohibited or would directly undermine security. For a remediable breach, we normally first give an opportunity to correct it. If we end a free service, we inform you and, where reasonably possible, allow time to request your data. Ending a paid service does not remove statutory refund or content retrieval rights. We do not arbitrarily terminate a paid agreement without valid grounds. 12. Liability Dutch statutory rules govern failures to perform and compensation for damage. We do not generally exclude liability to consumers or shift every consequence of agent actions to you. These terms contain no general cap limited to a low fixed amount or just your subscription fees. Liability may depend on the agreement, an attributable failure, causation and contributory fault under the law. Using an AI model or supplier does not automatically release us from responsibility. Nothing limits rights that cannot legally be restricted, including applicable rights involving intent or deliberate recklessness, injury, unlawful processing of personal data or a non-conforming digital service. 13. Complaints and Dutch law Send complaints to team@wijs.ai. We aim to provide a substantive response within 14 days. If investigation takes longer, we explain when to expect an answer. This does not limit any statutory complaint, limitation or appeal period. Dutch law governs our agreement. If you are a consumer residing elsewhere, you retain the protection of mandatory law that would apply without this choice of law. Disputes may be brought before the court competent under applicable law; we do not require arbitration or exclusive proceedings in Rotterdam. If a provision is invalid or unfair, the remaining provisions continue to apply insofar as legally possible. An invalid provision is not automatically replaced by another provision to your disadvantage. 14. New versions and language We may revise these terms for future agreements. For an existing agreement, we notify you in advance of a proposed change and its reason. A change applies only if allowed by the agreement and law or if you agree; simply publishing a new version here is insufficient. The Dutch and English versions are intended to express the same agreements clearly. Where a consumer clause is ambiguous, the interpretation most favourable to you applies as required by law. A translation difference does not reduce your statutory rights.